Refund Policy
Last Updated: 5/11/2025

All sales are final once delivery is confirmed. Due to the nature of hemp products, refunds are only issued in limited situations.

🟢 Eligible for Refund or Replacement
You may request a refund if:
•    Your item arrived damaged or defective
•    You received the wrong product
•    Your order was never delivered
📸 Proof is required (photo or video)
📅 Requests must be submitted within 48 hours of delivery

🚫 Not Eligible for Refund
We do not issue refunds for:
•    Opened or used items
•    Incorrect delivery info provided by the customer
•    Missed deliveries or change of mind
•    Orders marked "delivered"

💬 How to Request Help 
1.    Open the app and go to Account > Orders
2.    Select the affected order
3.    Tap “Report a Problem”
4.    Attach a photo and describe the issue

🔁 What Happens Next
If approved:
•    We’ll send a replacement, or
•    Issue a refund or store credit
(Processed within 5–7 business days)

🚚 Delivery & Cancellation
•    Orders cannot be canceled after being packed or out for delivery
•    We are not responsible for carrier delays or delivery issues caused by incorrect addresses

Questions? Tap Help & Support or email us at support@egoofarms.com